We are always delighted to speak with any customers or potential customers to discuss any queries they might have. Below are a few frequently asked questions which might help with a number of questions you may have about our services.
- Can I store my car for a short period?
Yes you can store short term. We can cover holiday parking or just a short term requirement.
You won’t necessarily need to worry about battery conditioners etc for shorter periods, just as long as the storage is clean and dry.
Operators may have different pricing structures depending on your length of stay, so it’s always worth checking.
- What’s your address?
Due to the nature of what we do, car storage companies like to operate under the radar to protect the privacy of the cars and clients. If you book an appointment you’ll be provided the address shortly before the visit, and you must bring photo ID with you.
Clients trust us with all manner of vehicles, so we have a duty to place as much protection around them as possible.
Security is paramount, so if an address is listed on a website then everyone is going to know where they are and what they store there.
- Will my car be moved or driven whilst in store?
Only if we need to move it to get to another car or if you ask us to start / exercise it.
We are fully insured and have trade plates so we are covered do drive pretty much everything, including take it for servicing & MOT’s or delivering it to you.
Cars will benefit from semi regular movement, starting / running and moving them is the best option to keep everything running smoothly
- When can I get my car?
Anytime during office hours. We like to have 24 hours notice, so we can run the car and make sure there are no issues.
We want our clients to be able to enjoy their cars.
- Where are you located?
We operate worldwide from our base in Cambridgeshire.
If you’ve found us via a web search and your wondering why a company in Cambridge is advertising in your area, it’s because we have covered transport vehicles collecting cars & bikes from all corners of the UK, the globe even.
We are seen as a centre of excellence, so attract customers from all over.
If you need someone local to you, speak to us and we may be able to introduce you to a trusted supplier from our network close to you.
- How long can I store a car for?
As long as you like. We have cars in store that haven’t moved in years and others that go in and out weekly.
Let us know what your requirement is. You may be on holiday for a few weeks and want the car tucked away, or laying up a classic for the winter. Whatever you need, let us know and we’ll do our best to help.
- Do you store anything?
Pretty much. Apart from cars, we’ve had a milk float, a few boats, car shells, barn finds and all manner of vehicles in-between.
If it has an engine and or wheels, we can look after it.
Yet to have a tank or a bus, but you never know, hovercrafts and helicopters also welcome!
- Is car storage expensive?
No not really, if you think how much you’ve invested in the car, then it’s very reasonable. If you paid for a week in a multi-storey, it would cost you a lot more.
Our basic packages start at a highly reasonable £35 per week.
Think of us as a luxury hotel for your car.
- Can you clean my car?
Yes we can and not just clean it. We have access to valeting, detailing, paint correction, leather work, wood repair, panel beating, re-sprays, damage repair, alloy refurb, chrome dipping and full restoration. You may not recognise your car when you collect it!
- Do you get fully booked?
Sometimes yes we do. Winter is the busiest time of the year for car storage, so it’s worth reserving before the weather really turns. Advance notice is always welcome to ensure there is space, in particular if you have a larger vehicle.
September is the time people generally start to think about storage. Once the clocks change and the gritter lorries appear, it’s the seasonal mad dash to get the car into store.
- Is there a minimum length of storage?
- How much notice is required to retrieve a car from storage?
We require 24 hours’ notice by email for you to retrieve your vehicle from storage. Our standard operating hours are Monday to Friday 8.30am to 5.30pm. We may be able to accommodate deliveries and collections out of these hours by special arrangement.
- Do you offer any discounts for storing multiple vehicles?
We are always happy to discuss multi-car quotes, please give us a call.
- Can I leave personal possessions in the car whilst it is in storage?
It is up to you what you leave within the vehicle although they are left at your risk. We do offer the facility to store items separately to vehicles.
- Where does vehicle exercising occur?
If you choose to have your vehicle exercised, we will undertake this within the confines of our secure private grounds.
- Do I have to have my car washed before storage?
We strongly recommend that cars entering storage are clean, for their own benefit and that of our storage environment. We reserve the right to wash your vehicle on arrival if we consider that it needs it.
- Can I store a restoration project?
We are happy to store any vehicles, but we reserve the right to cover or wrap all parts.
- What documentation do I need to provide?
For the protection of all of our customers and their vehicles, we’ll need to see the vehicle’s V5 and insurance certificate for each vehicle being brought into store. We’ll keep a copy of these on file for the duration of the stay.
- Am I able to supply my own car cover?
Yes, that it not a problem. If you do not have a cover, we will supply one for use while your vehicle is with us.
- How much fuel should be in a vehicle’s tank whilst it is being stored?
Static fuel will stagnate over time and will not combust in the engine, so you shouldn’t store a vehicle with a full tank. Our monthly exercise programme will mean that fuel is gradually used.
- How much space is left around each vehicle?
Each vehicle is assigned a storage bay which gives adequate room to allow the doors to be opened and easy access to assess the vehicles in storage.
- Where is your facility?
We are well hidden in the South Cambridgeshire countryside, 15 minutes from Cambridge and close to the county borders with Essex and Suffolk. Our location is not advertised for security reasons.
- Who will have access to the vehicle whilst it is in storage?
Due to the discreet location and security measures in place, only our authorised and security cleared staff are permitted to access the vehicle storage areas.
- How do you secure my vehicle in storage?
At Car Safe our priority is the safety and security of your vehicle. For full details of the security measures employed, have a look at our security page.
- How can I pay for storage?
Our preferred method for payment is direct debit. Storage packages are charged for quarterly in advance, and any additional services taken will be charged for shortly afterwards. Invoices will always be sent by email to advise of upcoming payments.
- What are your opening hours?
Our office hours are Monday to Friday, 8.30am to 5.30pm. We are closed on all English public holidays.